EASY RETURNS AND EXCHANGE
What is Easy Returns and Exchange Policy for product purchased ?
To ensure you are confident about your purchase, we have an Easy Returns and Exchange Policy, which gives you enough time to be in no doubt that you have made the right decision of buying jewellery from Moti Jewellers Should you have any problem with the jewellery piece, you can choose to return it back and claim refund or exchange within the policy time frame. Duration: For Same Day Shipping Products, easy return and exchange policy timeline is 7 days from the date of delivery, for all other orders policy time frame is of 15 days from date of delivery. Refund Policy: For all Jewellery – 100% refund/exchange for the invoice value of the product within policy timeframe, this facility can be availed only one time. For Gold Coins – 100% of the current value of gold, calculated based on current gold price. (Gold rate X Gold Wt).
What is the procedure for availing this Policy?
Place your exchange/ return request. Secure your product with the original invoice, certificate(s), jewellery box, etc. Call our Customer Care team to inform once the secured envelope is ready and we will arrange for a pick up. Please ensure that you do not give open packets to our representative who comes to collect the product. Upon a quick quality check of the received product at our end, our Customer Care team would process the refund/exchange. We are fully committed to ensure that you are 100% confident and satisfied with your purchase. Therefore, we give you the flexibility of further exchanging the jewellery piece selected by you (and already exchanged once), within a period of 5 days from receiving the new jewellery piece by you. All subsequent request will taken under lifetime buyback policy.
The product should be original and accompanied with the Original Product Certificate and Original/Copy of Invoice. We offer cleaning & polishing services, stone tightening and other repair services which enhance the life of the jewellery that suffers the daily wear and tear. Warranty service rendered is not chargeable however, the Customer will have to bear the cost of any extra material (Gold or Silver), if applicable, required to complete the service request. The policy is deemed void if any other third party jeweller has worked on it.